Parent Talk privacy policy

 

At Action for Children, we’re honest, we’re analytical, we’re straightforward – it’s part of our values. We apply these values to everything we do– including how we treat your personal information.

Below is our promise to you – whether you’re a supporter, donor, fundraiser, campaigner, volunteer, foster carer, adoptive parent, or someone who uses our services: we’ve included an outline of how, why, and when we obtain and use your personal information, and how we keep it safe and secure.

This privacy policy describes how Action for Children protects and makes use of the information you give us when you use our digital parenting support services.

Our digital parenting support services

You can access our digital parenting support services via: www.parents.actionforchildren.org.uk

This website provides a variety of information, advice, and guidance for parents of children aged 0-19, on topics from emotional wellbeing to behaviour, nutrition to sleep. During our opening hours (noted on this website), you can also access our free, confidential live chat service with our parenting coaches.

Our live chat feature allows you to chat online to us, on webchat or WhatsApp, about whatever is on your mind relating to your children or family – you don’t necessarily have to have a question ready to ask, we’re just here to listen and support you. You will need to provide your email address to use the webchat, so you can securely log in and see previous live chats you’ve had with our parenting coaches. If we recognise that your email address has been used before, we will send you a quick email to verify that it’s you. Once logged in, you will be able to start a new conversation or read previous ones. By using our live chat service, you understand and give your explicit consent to this.

You can also sign up to receive parenting tips and updates. For this, you will need to provide us with your name and email address. We may also ask you for your child’s age and date of birth so we can tailor the information appropriately. By supplying this personal information in the online form, you consent to us storing the information for the stated purpose.