1:1 chat is offline

We’re here to talk to parents and carers: 

  • 12.30pm – 7.30pm Monday 
  • 10.30am – 4.30pm Tuesday 
  • 9.30am – 4.30pm Wednesday 
  • 12.30pm – 7.30pm Thursday 
  • 9.30am – 4pm Friday 

Outside of these times, click on the button and leave us a message – one of our parenting coaches will reply within three working days. Or you can come back during opening hours and speak to us directly.  

Note that we can’t offer legal or medical advice.

You can also see our online advice for support on a range of topics. Or find out more about the support our chat provides. 

1:1 chat is offline
1:1 chat is offline

If you need help now 

  • Shout is a free and confidential text support service anyone struggling to cope. Text ‘Shout’ to 85258. Available 24/7.  
  • If you’re worried about a child’s safety, call NSPCC on 0808 800 5000.  
  • If you’re worried about a child’s health, call 111. In an emergency, call 999.  
  • If you’re under 18, call Childline on 0800 1111. You can also text ‘Shout’ to 85258. Both services are free. 

How our live chat supports parents and carers  

Free and confidential live chat with a parenting coach in the UK. We’re here to talk about family life, caring for children or managing your wellbeing as a parent. Our chat service is a safe space to share your concerns. We’ll listen, take time to understand your situation, and work with you to find possible solutions. If appropriate, we may suggest ideas for where to get extra support.  

Remember, we’re hard to shock. Between us, we’ve seen and heard every kind of parenting question or worry – nothing fazes us. We have years of experience working with families and are here to support you.  

To use the chat service when we’re online:  

  • Log in securely with your email address to start speaking to a parenting coach.  
  • If we recognise your address, we’ll send you an email to verify it’s you.  
  • You’ll also be able to see your chat history.  

    Our service is accredited by Helpline Standards, a nationally recognised quality standard. 


    Helplines Standard logoChildren and Young People Now Award for Family Support 2021