Whatever your background or experiences, we’re here for you. We know that everyone’s challenges are unique and we aim to provide a welcoming space for all.
All our guidance comes from our experienced parenting coaches. Whatever you tell us we promise to be:
When you start a webchat with us, we’ll ask you for your email address. We will email you a copy of your conversation and ask you for feedback – we won’t use your email address for anything else. When you talk to us on WhatsApp, we’ll be able to see your mobile number.
You don’t need to share any other personal information with us if you don’t want to. There are lots of reasons why you might want to remain anonymous, which we will respect.
We will ask if you are willing to share:
If you don’t want to share this information that’s OK, you can still use the service.
Anything you tell us is confidential and is stored securely in line with our privacy policy.
We can refer you to other organisations for support if you would like. We will always ask you before referring you to another organisation and tell you what information we will share with them, unless it is an emergency situation.
We will only share information without your consent if we think there is a life-threatening situation, or if you or someone else might be at risk of harm. On these occasions we may need to share your information with:
For more information about how we store your data, read our privacy policy.
Find out about our parenting coaches and what they can help you with.
You can talk to us on webchat or WhatsApp or read our advice articles.