Talk to us

Parent Talk provides free and confidential online chat support for parents and carers in the UK. We offer a welcoming and inclusive space for all, whatever your family arrangement. Our experienced parenting coaches will listen to your worries and work with you to find solutions. If appropriate, they may suggest ideas for where to get extra support.

Our service is accredited by Helpline Standards, a nationally recognised quality standard. We can’t offer legal or medical advice.

For more information on our parenting coaches, visit our About page.

Talk to us
Talk to us

Opening hours

We’re open:

  • Monday 12.30pm – 7.30pm
  • Tuesday 10.30am – 4.30pm
  • Wednesday 9.30am – 4.30pm
  • Thursday 12.30pm – 7.30pm
  • Friday 9.30am – 4pm

How the online chat works

  1. Click the button to start an online chat.
  2. We’ll ask for your email address – this is so we can email you a copy of the conversation at the end. It also means we can continue the chat if you decide to come back.
  3. If you’ve used the online chat before and we recognise your address, we’ll send you an email to verify it’s you – you’ll need to click the link in the email to confirm.
  4. Once the chat box is open, type in your question for our parenting coaches and someone will get back to you as soon as possible.

If our coaches are busy, we’ll let you know. You can wait until a coach is free, or if you’re unable to wait you’ll get an email when a coach responds to your question. You can then re-join the chat later.

Your privacy

The Parent Talk chat is confidential. We won’t tell anyone else what you’ve told us without your consent, unless we’re worried about your safety or the safety of someone else.

You can find out more about how we use your data in our privacy policy.

If you need to talk to us in another language

If you speak another language, we can talk to you on the phone using Language Line translation service. Please start a chat or leave a message with your phone number and the language you want to speak. We will call you within 3 working days.

Helplines Standard logo
Children and Young People Now Award for Family Support 2021