Talk to us

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We’re here to talk to parents and carers:

  • 12.30pm – 7.30pm Monday
  • 10.30am – 4.30pm Tuesday
  • 9.30am – 4.30pm Wednesday
  • 12.30pm – 7.30pm Thursday
  • 9.30am – 4pm Friday

Outside of these times, you can leave us a message – one of our parenting coaches will reply within three working days. See below for more information on what our chat service offers.

If you need urgent help, contact one of the organisations below. For non-urgent issues, you can leave us a message and we’ll get back to you with support when we reopen.

If you need to talk to us in another language

  • The 1:1 chat is available in Welsh, with Elinor our Welsh speaking Parenting Coach. / Mae’r sgwrs 1:1 ar gael yn Gymraeg, gyda Elinor ein Hyfforddwr Magu Plant sy’n siarad Cymraeg.
  • If you speak another language, we can talk to you on the phone using Language Line translation service. Please start a chat or leave a message with your phone number and the language you want to speak. We will call you within 3 working days.
Talk to us
Talk to us

If you need help now 

Call 999 in an emergency. Local councils also have an emergency out-of-hours telephone support for a variety of issues. Find your local council.  

If you’re a child and you need help call Childline on 0800 1111 (for under-19s). Or visit

If you’re worried about a child:  

  • Call the NSPCC Child Protection Helpline on 0808 800 5000. 
  • Call 111 or visit for non-emergency health concerns.  

For mental health support: 

  • Text ‘Shout’ to 85258 if you’re struggling to cope.  
  • Call Samaritans talking service on 116 123 or email 
  • Call CALM (Campaign Against Living Miserably) for men on 0800 585858. There’s also a live chat 5pm to midnight. 
  • Call suicide charity Papyrus (for under-35s) on 0800 0684141. Text 07860 039967 or email 
  • Call The Mix (for ages 10 to 25) on 0808 808 4994. You can also email, live 1:1 chat between 3pm-12am or text THEMIX on 85258. 

For domestic abuse support:  

  • Call the National Domestic Abuse Helpline on 0808 2000 247, 24 hours a day. Or chat online 3pm -10pm Monday to Friday. 

For food or housing support:  

  • Contact The Trussell Trust for emergency help with food. Search for your local foodbank online.  
  • Call Shelter for urgent housing advice on 0800 800 4444 or chat online.  
  • Contact Streetlink on 0300 500 0914 if you’re concerned about someone over 18 sleeping on the street.   



How our live chat supports parents and carers  

Free and confidential live chat with a parenting coach in the UK. We’re here to talk about family life, caring for children or managing your wellbeing as a parent. Our chat service is a safe space to share your concerns. We’ll listen, take time to understand your situation, and work with you to find possible solutions. If appropriate, we may suggest ideas for where to get extra support.  

Remember, we’re hard to shock. Between us, we’ve seen and heard every kind of parenting question or worry – nothing fazes us. We have years of experience working with families and are here to support you.  

To use the chat service when we’re online:  

  • Log in securely with your email address to start speaking to a parenting coach.  
  • If we recognise your address, we’ll send you an email to verify it’s you.  
  • You’ll also be able to see your chat history.  

    Our service is accredited by Helpline Standards, a nationally recognised quality standard. 


    Helplines Standard logoChildren and Young People Now Award for Family Support 2021