Talk on webchat or WhatsApp
Parent Talk provides free and confidential online chat support for parents and carers in the UK. We offer a welcoming and inclusive space for all, whatever your family arrangement. Our experienced parenting coaches will listen to your worries and work with you to find solutions. If appropriate, they may suggest ideas for where to get extra support.
Our service is accredited by Helpline Standards, a nationally recognised quality standard. We can’t offer legal or medical advice.
For more information on our parenting coaches, visit our About page.
Sorry, we're not here right now
While we’re away, you can still send us a webchat or WhatsApp message and we’ll respond within 3 working days. If you use webchat, we’ll respond by email.
If you need help now, see our list of other support organisations. You can also read our advice articles.
Parent Talk provides free and confidential online chat support for parents and carers in the UK. We offer a welcoming and inclusive space for all, whatever your family arrangement. Our experienced parenting coaches will listen to your worries and work with you to find solutions. If appropriate, they may suggest ideas for where to get extra support.
Our service is accredited by Helpline Standards, a nationally recognised quality standard. We can’t offer legal or medical advice.
For more information on our parenting coaches, visit our About page.
Opening hours
We’re open:
- Monday 12:30pm to 7:30pm
- Tuesday 10:30am to 4:30pm
- Wednesday 9:30am to 4:30pm
- Thursday 12:30pm to 7:30pm
- Friday 9:30am to 4pm
Opening hours
We’re open:
- Monday 12:30pm to 7:30pm
- Tuesday 10:30am to 4:30pm
- Wednesday 9:30am to 4:30pm
- Thursday 12:30pm to 7:30pm
- Friday 9:30am to 4pm
How to talk to us on webchat
- Click the button to start an online chat.
- We’ll ask for your email address – this is to send you a copy of your conversation and a link to come back. We’ll also email to ask for feedback.
- If you’ve used the online chat before and we recognise your address, we’ll send you an email to verify it’s you – you’ll need to click the link in the email to confirm.
- Once the chat box is open, type in your question for our parenting coaches and someone will get back to you as soon as possible.
If our coaches are busy, we’ll let you know. You can wait until a coach is free, or if you’re unable to wait you’ll get an email when a coach responds to your question. You can then re-join the chat later.
How to talk to us on webchat
Click the button to start an online chat.
- We’ll ask for your email address – this is to send you a copy of your conversation and a link to come back. We’ll also email to ask for feedback.
- If you’ve used the online chat before and we recognise your address, we’ll send you an email to verify it’s you – you’ll need to click the link in the email to confirm.
- Once the chat box is open, type in your question for our parenting coaches and someone will get back to you as soon as possible.
- If our coaches are busy, we’ll let you know. You can wait until a coach is free, or if you’re unable to wait you’ll get an email when a coach responds to your question. You can then re-join the chat later.
If our coaches are busy, we’ll let you know. You can wait until a coach is free, or if you’re unable to wait you’ll get an email when a coach responds to your question. You can then re-join the chat later.
How to talk to us on WhatsApp
- Click the button to open a WhatsApp chat or see our WhatsApp number.
- Once a Whatsapp chat is open, type in your question for our parenting coaches and someone will get back to you as soon as possible.
If our coaches are busy, we’ll let you know. When a coach is available, they’ll send you an answer to your question or ask you to re-join the chat.
How to talk to us on WhatsApp
- Click the button to open a WhatsApp chat or see our WhatsApp number.
- Once a Whatsapp chat is open, type in your question for our parenting coaches and someone will get back to you as soon as possible.
If our coaches are busy, we’ll let you know. When a coach is available, they’ll send you an answer to your question or ask you to re-join the chat.
Your privacy and confidentiality
The Parent Talk chat is confidential. We won’t tell anyone else what you’ve told us without your consent, unless we’re worried about your safety or the safety of someone else.
You can find out more about how we use your data in our privacy policy.
You can find out about what we ask you and what we’ll share in our confidentiality policy.
Your privacy and confidentiality
The Parent Talk chat is confidential. We won’t tell anyone else what you’ve told us without your consent, unless we’re worried about your safety or the safety of someone else.
You can find out more about how we use your data in our privacy policy.
You can find out about what we ask you and what we’ll share in our confidentiality policy.
If you need to talk to us in another language
If you speak another language, we can talk to you on the phone using Language Line translation service. Please start a chat or leave a message with your phone number and the language you want to speak. We will call you within 3 working days.
If you need to talk to us in another language
If you speak another language, we can talk to you on the phone using Language Line translation service. Please start a chat or leave a message with your phone number and the language you want to speak. We will call you within 3 working days.
