You can still send us a message and we’ll respond by email within 3 working days. If you’ve used the online chat before and we recognise your address, we’ll send you an email to verify it’s you – you’ll need to click the link in the email to confirm.
If you need help now, see our list of other support organisations.
The Parent Talk chat is confidential. We won’t tell anyone else what you’ve told us without your consent, unless we’re worried about your safety or the safety of someone else.
The 1:1 online chat is available in Welsh, with Elinor, our Welsh-speaking parenting coach. / Mae’r sgwrs 1:1 ar gael yn Gymraeg, gyda Elinor ein Hyfforddwr Magu Plant sy’n siarad Cymraeg.
If you speak another language, we can talk to you on the phone using Language Line translation service. Please start a chat or leave a message with your phone number and the language you want to speak. We will call you within 3 working days.