Sorry, we’re offline

We’re here to talk to parents and carers:

  • 12:30-19:30 Monday excluding bank holidays
  • 10:30-16:30 Tuesday
  • 09:30-16:30 Wednesday
  • 12:30-19:30 Thursday
  • 09:30-16:00 Friday

Outside of these times, click on the button below and leave us a message – one of our parenting coaches will reply within 3 working days. Or you can come back during opening hours and be able to talk to someone much quicker.

Sorry, we’re offline
Sorry, we’re offline

Need to talk to someone right away?

Parents and carers

The Give us a Shout text service is available 24/7 and is free on all major mobile networks. Text Shout to 85258.

If you’re worried about a child’s safety, call NSPCC on 0808 800 5000. If you’re worried about a child’s health, call 111. In an emergency, call 999.


If you’re under 18, call Childline on 0800 1111. You can also text Shout to 85258. Both services are free.

If you need urgent help from the police or a hospital, dial 999 from any phone.

How live chat works

When we’re online, log in securely with your email address to start speaking to a parenting coach. If we recognise your address, we’ll send you a quick email to verify it’s you. You’ll also be able to see your chat history.

Our staff

We have years of experience working with families and are here to support you.