Sorry, we’re offline

We’re here to talk to parents and carers:

  • 12.30pm – 7.30pm Monday
  • 10.30am – 4.30pm Tuesday
  • 9.30am – 4.30pm Wednesday
  • 12.30pm – 7.30pm Thursday
  • 9.30am – 4pm Friday

Outside of these times, click on the button below and leave us a message – one of our parenting coaches will reply within three working days. Or you can come back during opening hours and speak to us directly.

Sorry, we’re offline
Sorry, we’re offline

Need to talk to someone right away?

Parents and carers

The Give us a Shout text service is available 24/7 and is free on all major mobile networks. Text Shout to 85258.

If you’re worried about a child’s safety, call NSPCC on 0808 800 5000. If you’re worried about a child’s health, call 111. In an emergency, call 999.


If you’re under 18, call Childline on 0800 1111. You can also text Shout to 85258. Both services are free. If you need urgent help from the police or a hospital, dial 999 from any phone.


How our live chat supports parents

Free and confidential live chat with a qualified parenting coach in the UK.

We’re here to talk about family life, caring for children or managing your wellbeing as a parent. Our chat service is a safe space to share your concerns. We’ll listen, take time to understand your situation, an

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d work with you to find possible solutions. If appropriate, we may suggest ideas for where to get extra support.

Remember, we’re hard to shock. Between us, we’ve seen and heard every kind of parenting question or worry – nothing fazes us.  

Our chat service is accredited by Helpline Standards, a nationally recognised quality standard. Note that we can’t offer legal or medical advice.  

How live chat works

When we’re online, log in securely with your email address to start speaking to a parenting coach. If we recognise your address, we’ll send you a quick email to verify it’s you. You’ll also be able to see your chat history.

Our staff

We have years of experience working with families and are here to support you.